{"id":19738,"date":"2025-05-09T00:52:40","date_gmt":"2025-05-09T04:52:40","guid":{"rendered":"https:\/\/www.latitude-15.com\/2025\/05\/09\/aci-airport-day-technologie-experience-passager-ce-que-les-experts-ont-a-dire\/"},"modified":"2026-02-04T01:21:01","modified_gmt":"2026-02-04T05:21:01","slug":"aci-airport-day-technologie-experience-passager-ce-que-les-experts-ont-a-dire","status":"publish","type":"post","link":"https:\/\/www.latitude-15.com\/fr\/aci-airport-day-technologie-experience-passager-ce-que-les-experts-ont-a-dire\/","title":{"rendered":"[ACI Airport Day] Technologie &amp; Exp\u00e9rience Passager : Ce que les Experts Ont \u00e0 Dire"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Trois leaders mondiaux r\u00e9unis \u00e0 l\u2019ACI Airport Day pour repenser l\u2019avenir du parcours voyageur dans les a\u00e9roports de la Cara\u00efbe<\/h2>\n\n<p>Comment repenser l\u2019exp\u00e9rience passager dans un monde a\u00e9roportuaire toujours plus digitalis\u00e9 ? C\u2019est la question au c\u0153ur du panel \u201cTechnology &amp; Customer Experience\u201d organis\u00e9 lors de l\u2019<a href=\"https:\/\/aci-lac.aero\/en\/event\/\" target=\"_blank\" rel=\"noreferrer noopener\">ACI Airport Day<\/a>, qui a r\u00e9uni trois experts issus d\u2019entreprises internationales de pointe : Embross, SITA et Collins Aerospace.<br\/>Anim\u00e9e par Val\u00e9rie Vanderhacgen, ACI Airport Day a mis en lumi\u00e8re des enjeux cl\u00e9s pour les d\u00e9cideurs a\u00e9roportuaires de la <a href=\"https:\/\/richeskarayib.com\/caribbean-beaches-stand-out-in-the-2025-world\/\" target=\"_blank\" rel=\"noreferrer noopener\">r\u00e9gion Cara\u00efbe.<\/a><\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/aeroport-technologie-RK-1024x683.png\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Une vision partag\u00e9e : technologie + humain = exp\u00e9rience gagnante<\/h2>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00ab On ne rentre pas chez soi en disant : aujourd\u2019hui j\u2019ai eu un parcours passager fluide. Pourtant, c\u2019est exactement ce qu\u2019on attend d\u2019un bon parcours passager. \u00bb \u2013 Uriel Torres, SITA<\/p>\n<\/blockquote>\n\n<p>Au-del\u00e0 des mots-cl\u00e9s \u2013 efficacit\u00e9, satisfaction, fluidit\u00e9 \u2013 les intervenants ont insist\u00e9 sur une id\u00e9e forte : la technologie ne remplace pas le contact humain, elle le renforce.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/marcoux.png\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><figcaption class=\"wp-element-caption\">St\u00e9phane H. Marcoux<\/figcaption><\/figure>\n\n<ul class=\"wp-block-list\">\n<li>St\u00e9phane H. Marcoux (Collins Aerospace) \u00e9voque lors de l\u2019ACI Airport Day une approche centr\u00e9e sur le \u201cseamless journey\u201d, o\u00f9 les technologies permettent au personnel a\u00e9roportuaire de se rapprocher des passagers au lieu de les en \u00e9loigner.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/WhatsApp-Image-2025-05-08-a-23.40.09_aea0a428-1024x1024.jpg\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><figcaption class=\"wp-element-caption\">Alex Gerdts<\/figcaption><\/figure>\n\n<ul class=\"wp-block-list\">\n<li>Alex Gerdts (Embross) plaide pour des a\u00e9roports \u201cambassadeurs\u201d, dans lesquels l\u2019interface homme-machine devient intuitive, rassurante, et compl\u00e9t\u00e9e par une assistance humaine valoris\u00e9e.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/WhatsApp-Image-2025-05-08-a-23.40.09_bb588fb4-967x1024.jpg\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 967px; --smush-placeholder-aspect-ratio: 967\/1024;\" \/><figcaption class=\"wp-element-caption\">Uriel Torres<\/figcaption><\/figure>\n\n<ul class=\"wp-block-list\">\n<li>Pour Uriel Torres (SITA), chaque a\u00e9roport doit composer avec son identit\u00e9 propre et les profils de ses voyageurs : pas de mod\u00e8le unique, mais une strat\u00e9gie sur mesure.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Des exemples inspirants : de Bogot\u00e1 \u00e0 Aruba<\/h2>\n\n<p>Les intervenants ont partag\u00e9 plusieurs cas concrets qui pourraient inspirer les a\u00e9roports carib\u00e9ens :<\/p>\n\n<p>\u2013 Le contr\u00f4le automatis\u00e9 des passeports (APC), n\u00e9 \u00e0 Vancouver, a transform\u00e9 l\u2019exp\u00e9rience \u00e0 l\u2019arriv\u00e9e des vols de croisi\u00e8re aux \u00c9tats-Unis, en fluidifiant l\u2019entr\u00e9e sans n\u00e9cessiter d\u2019extension d\u2019infrastructure.<\/p>\n\n<p>\u2013 Le projet \u201cHappy Flow\u201d \u00e0 Aruba, d\u00e9ploy\u00e9 en partenariat avec le gouvernement local, a permis d\u2019int\u00e9grer la biom\u00e9trie sur l\u2019ensemble du parcours passager \u2013 de l\u2019enregistrement \u00e0 l\u2019embarquement \u2013 offrant une exp\u00e9rience fluide et hautement s\u00e9curis\u00e9e.<\/p>\n\n<p>\u2013 En Colombie, les innovations autour du pr\u00e9-contr\u00f4le de s\u00e9curit\u00e9 ont \u00e9galement r\u00e9duit consid\u00e9rablement les points de friction.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/WhatsApp-Image-2025-05-08-a-23.22.09_50b21795-1024x805.jpg\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/805;\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Et la biom\u00e9trie ? Opportunit\u00e9\u2026 ou d\u00e9fi r\u00e9glementaire<\/h2>\n\n<p>Si la biom\u00e9trie fascine par sa promesse de fluidit\u00e9, les intervenants rappellent les nombreux d\u00e9fis li\u00e9s \u00e0 la protection des donn\u00e9es et aux r\u00e9gulations gouvernementales, notamment en Europe (RGPD).<\/p>\n\n<p>Certains territoires de la Cara\u00efbe peuvent tirer profit de leur agilit\u00e9 institutionnelle pour exp\u00e9rimenter des mod\u00e8les adapt\u00e9s, \u00e0 condition de s\u00e9curiser les usages et de b\u00e2tir une v\u00e9ritable confiance passager.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/aerop-2-1024x683.png\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Pourquoi c\u2019est essentiel pour la Cara\u00efbe<\/h2>\n\n<p>Dans une r\u00e9gion o\u00f9 le tourisme, le transport a\u00e9rien et les croisi\u00e8res constituent des piliers \u00e9conomiques, l\u2019optimisation du parcours voyageur est bien plus qu\u2019un enjeu technique. C\u2019est une opportunit\u00e9 strat\u00e9gique pour moderniser l\u2019image, am\u00e9liorer la rentabilit\u00e9 et renforcer l\u2019attractivit\u00e9 de tout un territoire.<\/p>\n\n<p>Dans son travail \u00e9ditorial, <a href=\"https:\/\/richeskarayib.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rich\u00e8s Karayib <\/a>s\u2019attache \u00e0 suivre ces transformations qui redessinent les trajectoires touristiques et \u00e9conomiques de <a href=\"https:\/\/richeskarayib.com\/caribbean-investment-summit-2025-integrity\/\" target=\"_blank\" rel=\"noreferrer noopener\">la Cara\u00efbe.<\/a><\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/richeskarayib.com\/wp-content\/uploads\/2025\/05\/WhatsApp-Image-2025-05-09-a-00.24.54_9d49a059-1024x576.jpg\" alt=\"ACI Airport Day\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Trois leaders mondiaux r\u00e9unis \u00e0 l\u2019ACI Airport Day pour repenser l\u2019avenir du parcours voyageur dans les a\u00e9roports de la Cara\u00efbe Comment repenser l\u2019exp\u00e9rience passager dans un monde a\u00e9roportuaire toujours plus digitalis\u00e9 ? C\u2019est la question au c\u0153ur du panel \u201cTechnology &amp; Customer Experience\u201d organis\u00e9 lors de l\u2019ACI Airport Day, qui a r\u00e9uni trois experts issus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109],"tags":[],"class_list":["post-19738","post","type-post","status-publish","format-standard","hentry","category-experience-passagers-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[ACI Airport Day] Technologie &amp; Exp\u00e9rience Passager : Ce que les Experts Ont \u00e0 Dire - LATITUDE 15<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.latitude-15.com\/fr\/aci-airport-day-technologie-experience-passager-ce-que-les-experts-ont-a-dire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[ACI Airport Day] Technologie &amp; Exp\u00e9rience Passager : Ce que les Experts Ont \u00e0 Dire - LATITUDE 15\" \/>\n<meta property=\"og:description\" content=\"Trois leaders mondiaux r\u00e9unis \u00e0 l\u2019ACI Airport Day pour repenser l\u2019avenir du parcours voyageur dans les a\u00e9roports de la Cara\u00efbe Comment repenser l\u2019exp\u00e9rience passager dans un monde a\u00e9roportuaire toujours plus digitalis\u00e9 ? 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